Operating Hours Extended For Home Affairs Due To High Demand

Minister Aaron Motsoaledi approved the extension so that citizens’ higher demand for identity and travel documentation can be met and expedited. The department usually receives a higher volume of applications during school holidays. “To meet demand during this period, we have extended operating hours”Said Dr Aaron Motsoaledi, Home Affairs Minister. The extension applies to the 198 modernized Live Capture offices which can process Smart ID Cards and passports.

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Home Affairs Opens An Application Center At Menlyn Mall
Home Affairs Minister Dr Aaron Motsoaledi has revealed that the plan to offer services at main shopping malls is on track as systems and equipment have been set up at Menlyn Mall in Tshwane, Gauteng. During the department’s Budget Vote Debate in 2022, Motsoaledi announced that they would do everything in their power to provide the public with multiple platforms to acquire identification and travel documents from Home Affairs.

“Immediately after officially opening this Menlyn Mall Pilot, we will go to Cresta Mall in Johannesburg, the Pavillion in eThekwini, and Tygervalley here in Cape Town,” Motsoaledi said.
The Minister said they believe all of those will be functional before the end of the coming financial year. The main aim of providing multiple platforms was to avoid the long queues and their attendant other hardships.

The Department of Home Affairs do not pay for rental for the next five years because this project is mutualism, according to Motsoaledi. “We bring people to come and do their shopping, and the Malls give us space and other convenient facilities. So we both gain,” Motsoaledi added. The Minister also revealed that they will significantly expand the platform to acquire identification documents on the day they open Menlyn Mall as they will be receiving 20 new mobile Home Affairs units. Home Affairs has only 100 such vehicles, and they are all fitted with in-built generators to deal with load shedding.

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Home Affairs Partner With Banks To Provide Services
Recently, Home Affairs announced its partnership with national banks in working to resolve two major issues, one being the department’s downtime and the other to reduce queuing time and make it more convenient for applicants. The application process starts online, then you can continue the process at your nearest bank.

Here’s where you can apply:


  • Standard Bank: Canal Walk, Cape Town & Mitchell’s Plain Promenade, Mitchell’s Plain
  • FNB: Greenpoint, Cape Town & Portside, Cape Town
  • Nedbank: St Georges Mall, Cape Town


  • ABSA: Centurion & Key West Mall, Krugersdorp & Sandton
  • FNB: Lynnwood, Pretoria & Merchant Place, Sandton & Glen Shoppign Centre, Oakdene
  • Nedbank: Arcadia, Pretoria & Constantia Kloof, Roodepoort & Rivonia, Sandton
  • Standard Bank: Centurion & Killarney, Johannesburg & Simmonds Street, Johannesburg & Jubilee Mall, Hammanskraal
  • Investec Bank: Sandton


  • FNB: Cornubia, Greyville
  • Standard Bank: Kingsmead, Greyville


  • FNB: Burgersfort, Limpopo


  • ABSA: Gqerberha
  • Standard Bank: Newtown, Gqerberha
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